Respect

Integrity

Empowerment

Passion

Innovation

With the foundation of our values in-place, we confidently articulate our Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

As an ITM Representative, you play a vital role in delivering exceptional member service through our ITM (Interactive Teller Machine) systems. Your responsibilities encompass completing member financial transactions efficiently, providing clear and helpful information, and identifying members' financial needs to recommend appropriate products and services. This role is pivotal in helping the credit union make a positive difference in each member's financial life.

Job Functions

Process member financial transactions, including deposits, withdrawals, and loan payments.

Accurately transfer funds between member accounts as directed.

Post transactions to member accounts and maintain precise member records.

Interactive Teller Machines (ITM):

Utilize ITMs to facilitate member transactions.

Greet members and provide routine information about accounts and services.

Direct members to branch staff for specific transactions or services that cannot be completed via the ITM.

Communication and Member Engagement:

Focus on providing clear instructions to ensure ease of use, accuracy, and efficiency for all transactions.

Actively listen to members' questions and concerns, offering informative and courteous responses.

Identify members' financial needs and recommend suitable credit union products and services.

Technology Proficiency:

Stay updated on ITM technology and delivery methods, adapting to changes and advancements.

Troubleshoot basic ITM issues and escalate technical problems as necessary.

Goal Achievement:

Work toward individual performance goals and contribute to reaching established department goals.

Engage in conversations with members to promote Intrepid Credit Union’s products and services when relevant.

Manager Communication:

Keep the ITM Supervisor informed of any issues that may arise with ITM operations while serving members.

Collaborate with branch staff to ensure a seamless member experience.

Additional Responsibilities:

Perform any other duties as assigned by the credit union to support its operations and member service.

 Performance Measurements 

 Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

 Education and Experience

Experience: One to three years of similar or related experience.

Education: High school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.

Communication: Excellent verbal communication skills.

Work Environment

You will primarily work in a credit union Call Center environment, with regular personal contact with members and coworkers. The role may require sitting for extended periods.

Forest Area Federal Credit Union is looking for an Evergreen Supervisor to lead and support our Evergreen and online lending operations. This position plays an important role in ensuring our team delivers exceptional member service while meeting department goals for sales, productivity, quality, and operational efficiency.

The Evergreen Supervisor will provide leadership to Evergreen Representatives, oversee daily operations, identify opportunities for process improvement, and help develop a team focused on providing responsive and solutions-oriented service to our members.

What You'll Do

• Oversee the day-to-day operations of Evergreen and online platforms, identifying opportunities to improve processes, systems, technology, and overall efficiency.
• Establish and monitor departmental goals, objectives, procedures, and performance expectations.
• Supervise, coach, and develop Evergreen Representatives through regular feedback, goal setting, performance management, and professional development.
• Participate in hiring, promotion, and employee performance decisions.
• Provide guidance and support to employees while encouraging effective sales and telemarketing efforts.
• Assist members and prospective members through telephone, online, and other service channels by providing solutions and resolving questions, discrepancies, and complaints.
• Work collaboratively with managers and employees across departments and branches to ensure an efficient and consistent member experience.
• Open and maintain a variety of member accounts, including checking, savings, specialty accounts, certificates, and IRAs.
• Promote and cross-sell credit union products and services based on individual member needs.
• Develop and maintain effective relationships with existing and prospective indirect dealers to support successful loan completion.
• Provide guidance and support to Evergreen Lenders and Evergreen Representatives.
• Ensure account documentation is accurate, complete, and compliant with credit union policies and requirements.
• Maintain accurate records, reports, and department statistics while protecting confidential member and employee information.
• Identify operational issues and implement solutions and process improvements that support the needs of the department and our members.

What We're Looking For

Required Qualifications:

• High school diploma or GED.
• One to three years of similar or related experience.
• Strong leadership, communication, and interpersonal skills.
• Ability to coach, motivate, and develop employees.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Basic knowledge of banking or credit union products, services, policies, and procedures.
• Strong problem-solving and decision-making skills.
• Ability to communicate effectively with members, employees, managers, and business partners.
• A commitment to integrity, professionalism, and exceptional member service.

What Success Looks Like

In this role, success means developing a well-trained and supported team, maintaining efficient Evergreen operations, delivering high-quality member service, meeting compliance and documentation expectations, and achieving established performance, sales, cross-sell, and operational goals.

Why Join Forest Area Federal Credit Union?

At Forest Area Federal Credit Union, we believe our employees are an important part of our success. We offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Retirement benefits
• Paid time off and holidays
• Professional development opportunities
• A collaborative and supportive work environment
• Opportunities for career advancement

Join Our Team

If you're a people-focused leader who enjoys developing employees, improving processes, and helping members find solutions, we'd love to hear from you!

Forest Area Federal Credit Union
Strengthening Our Communities; Investing In Your Success.

Forest Area Federal Credit Union is looking for an experienced and motivated Consumer Loan Manager to lead our Consumer Lending team.

This is an exciting opportunity for a lending professional who enjoys leading people, growing loan production, making sound lending decisions, improving processes, and creating an exceptional member experience.

As Consumer Loan Manager, you will oversee the Consumer Loan Department and help shape the future of consumer lending at Forest Area FCU. You'll work closely with branch leadership and teams across the organization to grow lending opportunities while maintaining strong credit quality, regulatory compliance, and efficient operations.

What You'll Do

• Lead, coach, mentor, and develop the Consumer Lending team.
• Oversee the day-to-day functions of the Consumer Loan Department and ensure departmental goals are achieved.
• Develop and execute consumer lending strategies that support loan growth, profitability, and exceptional member service.
• Exercise loan approval authority within established limits and assist staff with complex lending decisions, escalations, and exceptions.
• Monitor consumer loan portfolio performance, including delinquency, charge-offs, loan quality, and risk trends.
• Identify opportunities to improve lending products, policies, procedures, workflows, and overall efficiency.
• Analyze lending production, portfolio performance, and key performance indicators to identify trends and recommend improvements.
• Partner with Retail Operations, Marketing, Collections, Compliance, Information Technology, and other departments to support lending and organizational initiatives.
• Collaborate with Marketing to develop consumer loan promotions and initiatives that support loan growth.
• Work with Information Technology and third-party vendors to optimize lending systems, underwriting tools, and operational processes.
• Coordinate consumer lending training, education, and professional development for lending staff.
• Keep executive leadership informed of key lending trends, operational risks, and departmental performance.
• Foster a culture of continuous improvement, teamwork, accountability, and member-focused service.

What We're Looking For

The ideal candidate will have:

• 3–5 years of progressively responsible consumer lending experience, including supervisory or management experience.
• Thorough knowledge of consumer lending principles, underwriting, credit analysis, and loan servicing.
• Working knowledge of federal and state regulations affecting consumer lending.
• Proven leadership, coaching, mentoring, and employee development skills.
• Strong analytical and decision-making abilities, with experience interpreting lending reports and portfolio performance.
• Experience with automated underwriting systems, loan origination software, and core processing systems.
• A proven track record of selling and servicing loans.
• Excellent communication, interpersonal, relationship-building, and supervisory skills.
• Strong organizational, project management, and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Excel and Word.

Education

A two-year college degree or completion of specialized certification/licensing, specialized vendor training, or job-specific skills acquired through an apprenticeship program.

What We Offer

At Forest Area Federal Credit Union, we believe our employees are an important part of our success. We offer:

• Competitive salary: $60,000–$90,000
• Comprehensive health, dental, and vision insurance
• Retirement benefits
• Paid time off and paid holidays
• Professional development and training opportunities
• A collaborative and supportive work environment
• Opportunities for career growth and advancement

Why Forest Area Federal Credit Union?

At Forest Area FCU, we're more than a financial institution—we're invested in the success of our members, employees, and communities.

Our culture is built around five core values:

Respect | Integrity | Empowerment | Passion | Innovation

If you're a lending leader who is ready to develop people, drive lending growth, improve processes, and make a meaningful difference for members, we'd love to hear from you!

Apply Today!

Forest Area Federal Credit Union is an Equal Opportunity Employer.

Forest Area Federal Credit Union is seeking an energetic, service-focused Branch Manager to lead one of our branch locations. This is an exciting opportunity for a motivated leader who is passionate about developing employees, creating exceptional member experiences, and strengthening the communities we serve.

As Branch Manager, you will be responsible for the overall success of the branch by leading and coaching your team, driving business development, ensuring operational excellence, and creating an environment where both employees and members thrive.

What You'll Do

• Lead, coach, and develop a high-performing branch team through regular feedback, mentoring, and performance management.
• Create an exceptional member experience by delivering personalized financial solutions and outstanding service.
• Grow branch relationships through business development, community involvement, and member engagement.
• Manage daily branch operations while ensuring compliance with all credit union policies, procedures, and regulations.
• Analyze branch performance and implement strategies to achieve lending, deposit, membership, and service goals.
• Foster a positive, collaborative, and accountable team culture aligned with the credit union's mission and core values.
• Resolve complex member concerns with professionalism and sound judgment.
• Partner with other departments to support organizational initiatives and continuous improvement efforts.

What We're Looking For

• Previous leadership experience in banking, credit union, or financial services.
• Strong coaching and employee development skills.
• Excellent communication and relationship-building abilities.
• Proven ability to achieve sales, service, and operational goals.
• Knowledge of consumer lending, deposit products, and financial institution operations.
• Strong problem-solving, organizational, and decision-making skills.
• Passion for serving members and supporting your local community.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.
• Previous experience managing a retail banking or credit union branch.
• Experience with lending, branch operations, and regulatory compliance.

Why Forest Area Federal Credit Union?

At Forest Area Federal Credit Union, our employees are the heart of everything we do. We believe in investing in our people, encouraging professional growth, and creating meaningful careers—not just jobs.

Our mission is Strengthening Our Communities; Investing In Your Success, and our employees bring that mission to life every day through our core values of Respect, Integrity, Empowerment, Passion, and Innovation.

We offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Retirement benefits
• Paid time off and holidays
• Professional development opportunities
• A collaborative and supportive work environment
• Opportunities for career advancement

If you're an inspiring leader who enjoys developing others, building strong member relationships, and making a difference in your community, we'd love to hear from you.

Apply today and help shape the future of Forest Area Federal Credit Union.

Forest Area Federal Credit Union

Forest Area Federal Credit Union is seeking a detail-oriented Compliance Specialist to support our regulatory compliance program. This role works closely with the Compliance & BSA Officer to help ensure the credit union remains compliant with all applicable federal and state regulations while supporting internal teams with policy updates, compliance reviews, and regulatory guidance.

This is a great opportunity for someone with banking or credit union experience who wants to grow their career in regulatory compliance and risk management.

What You'll Do

• Assist with reviewing and updating compliance policies and procedures

• Monitor new and changing regulations and help implement required updates

• Support internal compliance reviews and monitoring activities

• Assist with investigating compliance concerns or complaints

• Prepare reports related to compliance reviews, audits, and regulatory findings

• Maintain documentation of compliance activities and regulatory reporting

• Assist with employee training on compliance policies and regulatory updates

• Support compliance with BSA/AML regulations and internal policies

What We're Looking For

• 1–2 years of banking or credit union experience preferred

• Strong attention to detail and analytical skills

• Ability to interpret regulations and apply them to operational processes

• Strong written and verbal communication skills

• Ability to handle confidential information with professionalism

• Strong organization and time management skills

Education

Bachelor’s degree preferred or an equivalent combination of education and experience.

Why Forest Area Federal Credit Union?

When you join FAFCU, you become part of a team that lives our core values of:

• Respect
• Integrity
• Empowerment
• Passion
• Innovation

We are committed to developing our employees, serving our members with excellence, and making a positive impact throughout the communities we serve.

Benefits

We offer a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and holidays including your Birthday
• Professional development opportunities
• A collaborative, supportive work environment

Ready to Apply?

If you're ready to lead a team, make a meaningful impact, and grow your career with a community-focused financial institution, we'd love to hear from you.

Apply today and become part of the Forest Area Federal Credit Union family!

MSR Job Description

Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.

Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.

Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.

Assist with mail or email transactions, when available.

Maintain an up to date comprehensive knowledge on all credit union products and services that are handled or promoted by MSR's. Maintain an up to date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.

Promote, explain, and cross sell other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking, cashier's checks, and money orders.

Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.

Process cash advances from credit cards, unemployment compensation, tax returns, and other sources.

Place hold on accounts for uncollected funds.

Count, check, and package coins and currency.

Balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.

Ensure that the station is properly stocked with forms, supplies, brochures, etc.

Check night depository bags and record proper information according to credit union procedures.

Perform other duties as assigned.

At Forest Area Federal Credit Union, we believe banking should feel personal. Our Evergreen Representatives are at the heart of that experience—helping members solve problems, reach financial goals, and discover services that make their lives easier.

If you enjoy helping people, solving problems, and being the “go-to” person members trust, this could be the perfect opportunity to grow your career in financial services.

What You’ll Do

As an Evergreen Representative, you’ll provide exceptional service while supporting members through a wide range of credit union services. This is a dynamic role where no two days are exactly the same.

In this role, you will:

• Build strong relationships with members through phone and online communication

• Open and maintain accounts, including savings, checking, youth accounts, sub-shares, and certificates

• Assist members with specialized services such as IRAs, business accounts, and certificate products

• Help resolve account questions, discrepancies, and service concerns

• Process important member transactions including debit card disputes, stop payments, and wire documentation

• Support the loan process by providing clerical and administrative assistance

• Identify opportunities to recommend helpful products and services that fit members’ financial needs

• Assist with instant issue debit and credit cards

• Ensure accurate documentation and compliance when opening or reviewing accounts

• Provide administrative support including recordkeeping, correspondence, and internal support to team members

What Makes You a Great Fit

We’re looking for someone who enjoys helping others and takes pride in doing things right.

You may be a great fit if you:

• Have 1–3 years of banking, credit union, or financial service experience

• Are detail-oriented and organized

• Enjoy talking with and helping people

• Can listen carefully and identify member needs

• Are comfortable working with multiple systems and office technology

• Have experience with Microsoft Office and standard office equipment

• Demonstrate professionalism, integrity, and confidentiality

Education

High School Diploma or GED required.

Why Forest Area Federal Credit Union?

At Forest Area FCU, our employees are part of a team that truly cares—about members, about the community, and about each other. We believe in creating an environment where employees can grow, contribute ideas, and make a real impact.

When you join our team, you become part of a credit union that values service, trust, and relationships.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents

The Director of Compliance partners closely with leaders across the organization to develop and maintain effective compliance policies, procedures, controls, and training programs that protect the Credit Union while supporting operational excellence. This position serves as a trusted advisor to management, regulators, and auditors, driving a proactive compliance culture through risk assessments, monitoring, reporting, and continuous improvement initiatives.

The ideal candidate brings strong financial-services compliance experience, expertise in BSA/AML/OFAC regulations, excellent leadership and communication skills, and a passion for helping organizations navigate an evolving regulatory environment while delivering exceptional service to members.

Knowledge and Skills:

Experience 4+ years of experience in credit union, banking, or financial-services compliance/risk roles, with direct BSA/AML/OFAC responsibilities.

Experience serving as a designated BSA Officer.

Education Bachelor's degree, or equivalent combination of education and experience.

Professional certifications such as BSACS, ACAMS, CUCO, NCCO, or equivalent. - Preferred but not required.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.

Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Talks to others to convey information effectively. Communicates information and ideas in writing so others will understand. Thorough knowledge of laws, legal codes and government regulations.

Why Forest Area Federal Credit Union?

When you join FAFCU, you become part of a team that lives our core values of:

• Respect
• Integrity
• Empowerment
• Passion
• Innovation

We are committed to developing our employees, serving our members with excellence, and making a positive impact throughout the communities we serve.

Benefits

We offer a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and holidays including your Birthday
• Professional development opportunities
• A collaborative, supportive work environment

Ready to Apply?

If you're ready to lead a team, make a meaningful impact, and grow your career with a community-focused financial institution, we'd love to hear from you.

Apply today and become part of the Forest Area Federal Credit Union family!

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents