The Director of Compliance partners closely with leaders across the organization to develop and maintain effective compliance policies, procedures, controls, and training programs that protect the Credit Union while supporting operational excellence. This position serves as a trusted advisor to management, regulators, and auditors, driving a proactive compliance culture through risk assessments, monitoring, reporting, and continuous improvement initiatives.

The ideal candidate brings strong financial-services compliance experience, expertise in BSA/AML/OFAC regulations, excellent leadership and communication skills, and a passion for helping organizations navigate an evolving regulatory environment while delivering exceptional service to members.

Respect

Integrity

Empowerment

Passion

Innovation

With the foundation of our values in-place, we confidently articulate our Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

As an ITM Representative, you play a vital role in delivering exceptional member service through our ITM (Interactive Teller Machine) systems. Your responsibilities encompass completing member financial transactions efficiently, providing clear and helpful information, and identifying members' financial needs to recommend appropriate products and services. This role is pivotal in helping the credit union make a positive difference in each member's financial life.

Job Functions

Process member financial transactions, including deposits, withdrawals, and loan payments.

Accurately transfer funds between member accounts as directed.

Post transactions to member accounts and maintain precise member records.

Interactive Teller Machines (ITM):

Utilize ITMs to facilitate member transactions.

Greet members and provide routine information about accounts and services.

Direct members to branch staff for specific transactions or services that cannot be completed via the ITM.

Communication and Member Engagement:

Focus on providing clear instructions to ensure ease of use, accuracy, and efficiency for all transactions.

Actively listen to members' questions and concerns, offering informative and courteous responses.

Identify members' financial needs and recommend suitable credit union products and services.

Technology Proficiency:

Stay updated on ITM technology and delivery methods, adapting to changes and advancements.

Troubleshoot basic ITM issues and escalate technical problems as necessary.

Goal Achievement:

Work toward individual performance goals and contribute to reaching established department goals.

Engage in conversations with members to promote Intrepid Credit Union’s products and services when relevant.

Manager Communication:

Keep the ITM Supervisor informed of any issues that may arise with ITM operations while serving members.

Collaborate with branch staff to ensure a seamless member experience.

Additional Responsibilities:

Perform any other duties as assigned by the credit union to support its operations and member service.

 Performance Measurements 

 Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

 Education and Experience

Experience: One to three years of similar or related experience.

Education: High school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.

Communication: Excellent verbal communication skills.

Work Environment

You will primarily work in a credit union Call Center environment, with regular personal contact with members and coworkers. The role may require sitting for extended periods.

Keep Our Technology Running. Help Our Team Thrive.

Forest Area Federal Credit Union is looking for an experienced and service-driven IT Operations Supervisor to help lead and support the day-to-day technology operations that keep our organization running smoothly. This role works closely with the CIO and external technology partners to ensure systems are reliable, secure, and aligned with organizational goals.

If you enjoy solving problems, improving processes, supporting employees, and making technology easier for people to use — this could be the perfect fit.

What You’ll Do

• Oversee daily IT operations and employee technology support
• Provide hands-on technical support for branch technology, workstations, printers, peripherals, and user systems
• Coordinate with external technology vendors and support partners
• Support Microsoft 365 environments, endpoint devices, security tools, and network-connected equipment
• Assist with onboarding/offboarding technology setup and device lifecycle management
• Help improve IT processes, documentation, tracking, and operational consistency
• Support information security, compliance, and risk management initiatives
• Assist with technology projects, system rollouts, and process improvements

What We’re Looking For

• Strong troubleshooting and technical support skills
• Ability to prioritize issues and manage multiple responsibilities
• Excellent communication and follow-through
• Experience working with vendors, systems, and end users
• Knowledge of Microsoft 365, endpoint devices, and general IT operations
• A team-oriented mindset with a focus on service and continuous improvement

Why Join FAFCU?

At Forest Area FCU, we believe technology should support people — both our members and our employees. We’re continuing to grow and modernize our operations, and this role will play an important part in shaping the future of our technology environment.

We offer:

• Competitive pay and benefits
• Supportive team environment
• Opportunities to contribute and grow
• Meaningful work that impacts employees and members daily

Apply Today

If you’re ready to bring your technical expertise, organization, and leadership to a growing team, we’d love to hear from you.

Forest Area Federal Credit Union

Forest Area Federal Credit Union

Forest Area Federal Credit Union is seeking a detail-oriented Compliance Specialist to support our regulatory compliance program. This role works closely with the Compliance & BSA Officer to help ensure the credit union remains compliant with all applicable federal and state regulations while supporting internal teams with policy updates, compliance reviews, and regulatory guidance.

This is a great opportunity for someone with banking or credit union experience who wants to grow their career in regulatory compliance and risk management.

What You'll Do

• Assist with reviewing and updating compliance policies and procedures

• Monitor new and changing regulations and help implement required updates

• Support internal compliance reviews and monitoring activities

• Assist with investigating compliance concerns or complaints

• Prepare reports related to compliance reviews, audits, and regulatory findings

• Maintain documentation of compliance activities and regulatory reporting

• Assist with employee training on compliance policies and regulatory updates

• Support compliance with BSA/AML regulations and internal policies

What We're Looking For

• 1–2 years of banking or credit union experience preferred

• Strong attention to detail and analytical skills

• Ability to interpret regulations and apply them to operational processes

• Strong written and verbal communication skills

• Ability to handle confidential information with professionalism

• Strong organization and time management skills

Education

Bachelor’s degree preferred or an equivalent combination of education and experience.

Why Join Forest Area Federal Credit Union?

At Forest Area FCU, we are committed to serving our members with integrity while creating a supportive and collaborative workplace for our employees. Join a team where your work helps protect the strength and compliance of a trusted financial institution.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents

Do you thrive in a fast-paced environment, love keeping things organized, and enjoy helping people achieve one of life’s biggest milestones — homeownership? If so, we’d love to meet you!

At Forest Area Federal Credit Union, we believe buying a home should feel exciting, not overwhelming. Our Mortgage Loan Processor plays a huge role in making that happen by helping loans move smoothly from approval to closing while delivering outstanding member service every step of the way.

If you’re detail-oriented, proactive, and enjoy solving problems while working with a great team, this could be the perfect fit.

What You’ll Be Doing

 Partnering closely with Mortgage Loan Originators to help members move through the mortgage process smoothly and efficiently

 Gathering, reviewing, and verifying loan documentation for accuracy and completeness

 Communicating with members, realtors, title companies, builders, and vendors throughout the loan journey

 Ordering and reviewing appraisals, title work, flood certificates, and other required documents

 Identifying and resolving issues early to help keep loans on track and closings on time

 Preparing loans for closing, disbursing funds, and ensuring proper filing and archiving of documents

 Managing pipeline updates and maintaining organized, accurate loan records

 Providing exceptional member service while identifying opportunities to support additional member needs

What We’re Looking For

 1–3 years of related experience in mortgage processing, lending, or financial services

 Strong attention to detail and organizational skills

 Ability to manage multiple deadlines in a fast-paced environment

 Excellent communication and relationship-building skills

 Comfortable using computer systems, email, and learning new software platforms

 Someone who enjoys problem-solving and takes pride in accuracy and teamwork

Why Join FAFCU?

At Forest Area Federal Credit Union, you’re more than just an employee — you’re part of a team committed to helping our members succeed financially while supporting one another along the way.

We offer:
 A supportive team environment
 Meaningful work that impacts members’ lives
 Opportunities to grow and develop
 A professional culture focused on service and community

Ready to help people open the door to their next home? Apply today!

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents