Loss Prevention Representatives preserve Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Some key responsibilities include: 

•         Utilize effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calm irate clients and answer questions and complaints relevant to Department functions. Determine reason(s) for delinquencies and work toward permanent solutions. Minimize losses by early actions.

• Follow up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discuss possible financial arrangements, inform clients of potential legal actions, and suggest financial counseling to arrive at suitable payment arrangement. Continue to collect until the account becomes a write-off, bankruptcy, or attorney account. Make early contact with clients to collect and keep them informed of account status.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents

Member Service Representative (MSR) — Chums Corners, Traverse City, MI

Help us bring FAFCU to a new community. Build relationships. Grow your career.

A New Community. A New Opportunity. Your Next Chapter.

Forest Area Federal Credit Union (FAFCU) is growing, and we’re excited to bring our commitment to people, financial wellness, and community to the Chums Corners area of Traverse City!

We’re looking for enthusiastic, member-focused individuals who want to make a difference, build meaningful relationships, and be part of something new. As we establish our presence in this growing market, you’ll have the opportunity to help introduce our credit union to the community and create positive experiences for the people we serve.

At FAFCU, we believe in investing in our employees just as much as we invest in our members. Whether you’re starting your career, bringing experience from another customer-focused industry, or looking for your next opportunity to grow, we want to help you discover what’s possible.

Why FAFCU?

Our mission is Strengthening Our Communities; Investing In Your Success.

Our core values — Respect, Integrity, Empowerment, Passion, and Innovation — guide how we work together, serve our members, and make a difference every day.

When you join FAFCU, you’re joining a team that believes in helping people succeed, encouraging professional development, and creating opportunities for employees to level up in their careers.

What You'll Do

As a Member Service Representative, you’ll be an important part of our members’ financial journeys. You’ll help people navigate their everyday banking needs while building the knowledge and confidence to support them as their financial needs evolve.

Responsibilities include:

• Welcome members and create a friendly, helpful, and positive experience.

• Process everyday financial transactions accurately and efficiently.

• Assist members with account openings, account maintenance, and credit union products and services.

• Identify opportunities to help members meet their financial goals through appropriate products, services, and resources.

• Build trusted relationships by listening, asking questions, and finding solutions.

• Learn and grow your knowledge of financial services, products, and member needs.

• Support branch goals, collaborate with teammates, and contribute to a positive team environment.

• Help FAFCU establish strong relationships and build lasting connections in the Chums Corners community.

Your Career at FAFCU: More Than a Starting Position

Your first role is just the beginning.

FAFCU offers a progressive Member Service Representative career path designed to help employees expand their knowledge, strengthen their skills, and take on new responsibilities as they grow.

As you gain experience and demonstrate proficiency, you can work toward the next level in our MSR career path.

MSR I — Build Your Foundation

Start your journey by learning the fundamentals of member service, everyday transactions, account services, and credit union operations. Develop your confidence, build product knowledge, and establish a strong foundation for your future.

MSR II — Expand Your Knowledge

Build on your foundation by strengthening your understanding of FAFCU products and services, handling a broader range of member needs, and becoming more confident in providing solutions and support.

MSR III — Deepen Your Expertise

Continue developing your expertise by taking on more advanced member needs, expanding your financial services knowledge, and building your ability to provide more comprehensive guidance. This level may include additional development in areas such as financial counseling.

MSR IV — Advance Your Expertise

Reach an advanced level of member service proficiency by demonstrating strong product and service knowledge, handling more complex member needs, and providing knowledgeable support across a broader range of financial solutions.

Career progression is based on demonstrated competencies, required training and assessments, and the qualifications for each level. Advancement is not automatic and depends on meeting the requirements of the next level.

Who We're Looking For

We’re looking for someone who:

• Enjoys helping people and building relationships.

• Communicates clearly and treats others with respect.

• Is dependable, detail-oriented, and committed to accuracy.

• Enjoys learning new things and solving problems.

• Works well with a team and takes ownership of their responsibilities.

• Is excited about the opportunity to help FAFCU grow in a new community.

• Wants to develop professionally and explore future career opportunities.

Previous banking or credit union experience is helpful, but a positive attitude, a willingness to learn, and a passion for helping people are just as important.

What FAFCU Offers

At FAFCU, we believe taking care of our employees helps us take better care of our members.

Our employee offerings include:

• Competitive compensation.

• Health and welfare benefits.

• Employer-sponsored 401(k) contribution.

• Paid time off and additional employee benefits.

• Training and professional development.

• Opportunities to grow through our MSR career progression.

• A supportive team environment where your contributions matter.

Specific eligibility requirements, compensation, and benefit details will be provided during the hiring process.

Ready to Make an Impact?

This is an opportunity to be part of FAFCU’s next chapter in the Traverse City area — helping introduce our services, build community connections, and create a welcoming experience for members from day one.

If you’re looking for a place where you can make a difference, develop your skills, and build a future, we’d love to meet you.

Join FAFCU. Make every moment matter. Own your future.

Apply today and take the first step toward your next opportunity with Forest Area Federal Credit Union.

At Forest Area Federal Credit Union, we believe our employees are one of our greatest strengths. We're looking for a Human Resources Generalist who is ready to build relationships, solve problems, take ownership, and make a meaningful impact across our organization.

This is more than an administrative HR position. The HR Generalist will be an important part of our Human Resources team, working alongside the HR Director and partnering with employees and leaders throughout FAFCU.

If you enjoy a variety of HR responsibilities, like being a trusted resource for others, and are looking for an opportunity to grow your HR career while making a difference, we'd love to meet you.

What You'll Be Doing

You'll have the opportunity to make an impact across a broad range of Human Resources functions, including:

Payroll & HR Systems

• Process and audit payroll and employee changes.

• Maintain accurate HR and payroll records and systems.

• Research and resolve routine payroll and HR system issues.

• Provide backup support for payroll-related responsibilities.

Recruiting & Onboarding

• Manage recruitment activities from job posting through onboarding.

• Partner with hiring managers throughout the selection process.

• Coordinate interviews, pre-employment requirements, and new-hire documentation.

• Help create a positive and consistent candidate and onboarding experience.

Benefits & Leave

• Administer employee benefits, enrollment, qualifying life events, and changes.

• Coordinate employee leave programs and related documentation.

• Serve as a knowledgeable resource for employees and leaders.

• Work with benefit providers and third-party partners to resolve issues.

Performance & Employee Relations

• Support annual and ongoing performance management processes.

• Provide guidance to employees and managers regarding HR policies and processes.

• Serve as a first point of contact for routine employee questions and concerns.

• Handle routine employee relations matters with professionalism, confidentiality, and sound judgment.

• Partner with the HR Director on complex or sensitive matters.

HR Operations & Compliance

• Maintain accurate personnel records and HR documentation.

• Assist with HR compliance, reporting, audits, and recordkeeping.

• Prepare routine HR reports and information.

• Help ensure HR policies and practices are applied consistently.

Process Improvement & HR Projects

• Take ownership of assigned HR processes and projects from start to finish.

• Identify opportunities to improve HR efficiency, consistency, compliance, and the employee experience.

• Help develop and improve HR procedures, forms, resources, and communications.

• Participate in employee engagement initiatives and organizational projects.

What We're Looking For

We're looking for someone who brings:

• 1–3 years of Human Resources or related experience.

• A bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education, professional certifications, and relevant HR experience.

• Knowledge of general HR principles, practices, and employment requirements.

• Strong communication and relationship-building skills.

• Excellent organization and attention to detail.

• The ability to maintain confidentiality and exercise sound judgment.

• Strong problem-solving and critical-thinking skills.

• The ability to work independently while collaborating with others.

• Comfort managing multiple priorities, projects, and deadlines.

• Proficiency with Microsoft Office and the ability to learn HR and payroll systems.

• A commitment to providing excellent internal service and continuously developing your HR knowledge.

What We Offer

At FAFCU, we believe investing in our employees is an important part of our mission: Strengthening Our Communities; Investing In Your Success.

Our benefits are designed to support you both at work and at home, including:

• Competitive compensation

• Medical, dental, and vision coverage

• 401(k) plan with a 7% employer contribution

• Paid time off and paid holidays

• Life and disability insurance

• Professional development and learning opportunities

• Opportunities for growth and career development

You'll also join a workplace built around our core values of Respect, Integrity, Empowerment, Passion, and Innovation.

What Success Looks Like

We're looking for someone who doesn't simply complete tasks, but takes ownership.

In this role, you'll be successful when you:

• Follow your responsibilities and projects through to completion.

• Provide employees and leaders with responsive, professional, and solutions-focused HR support.

• Keep HR processes accurate, timely, consistent, and confidential.

• Identify opportunities to make HR processes better and take action to improve them.

• Build trust with employees and leaders across the organization.

• Know when to independently solve a problem and when to partner with the HR Director.

• Bring initiative, accountability, sound judgment, and a willingness to learn.

Ready to Make an Impact?

If you're looking for an HR opportunity where you can build relationships, take ownership, solve problems, and help make FAFCU a great place to work, we want to hear from you.

Apply today and take the next step in your HR career with Forest Area Federal Credit Union.

Forest Area Federal Credit Union is an Equal Opportunity Employer.

At Forest Area Federal Credit Union, we’re committed to empowering our members through responsible lending, financial education, and community-first service. As a member-focused credit union, we believe in building strong relationships while helping individuals and families reach their financial goals.

We’re currently seeking a Consumer Loan Underwriter who is detail-oriented, analytical, and passionate about making sound credit decisions that protect our members and our credit union.

As a Consumer Loan Underwriter, you’ll play a vital role in evaluating and decisioning consumer loan applications—including auto loans, personal loans, credit cards, and more. You will:

• Review loan applications for accuracy, completeness, and compliance with internal policies.

• Analyze financial documentation, credit reports, and income data to assess creditworthiness.

• Evaluate risk using credit scoring models and risk management tools.

• Ensure all decisions follow applicable laws and regulations (TILA, ECOA, FCRA, etc.).

• Communicate with applicants to request documentation or explain loan decisions.

• Collaborate with loan officers and management on complex or high-value cases.

• Maintain thorough documentation and support internal audit readiness.

• Stay up to date with industry changes, products, and compliance standards.

  
  

• Experience: 3–5 years in consumer lending or underwriting required.

• Education: High school diploma or GED required.

• Skills:

  • Proficiency in evaluating credit reports, financial statements, and loan applications

  • Knowledge of consumer loan products (auto, personal loans, credit cards, lines of credit)

  • Strong understanding of consumer lending regulations (TILA, ECOA, FCRA, RESPA)

  • Excellent communication, decision-making, and analytical abilities

  • Detail-oriented and organized, with solid time management skills

  • Comfortable using loan origination systems, credit analysis tools, and Microsoft Office

Why Forest Area FCU?

• Supportive and member-focused team culture

• Paid time off, holidays, and  benefits

• Opportunities for ongoing training and professional growth

• Commitment to work-life balance

• A chance to make a real difference in our members’ lives

Ready to Apply?

If you're passionate about responsible lending and want to be part of a credit union that truly values its employees and community, we’d love to hear from you!

Apply today and help us grow stronger, one loan at a time.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents